🔄 Returns & Exchanges

At Sól N Touch, we want you to love your jewelry. If something isn’t quite right, we’re here to help.
Below you’ll find our simple and customer-friendly return and exchange policy.

📅 Return Window

You may request a return or exchange within:

15 days from the date your order is delivered.

All items must be returned in their original condition and packaging.

📦 Eligibility

To be eligible for a return or exchange, your item must be:

  • Unworn

  • Undamaged

  • In original packaging (jewelry box, card, and protective pouch)

Unfortunately, we cannot accept returns of:

  • Items worn or damaged after delivery

  • Final-sale items (if applicable in the future)

🔁 Exchanges

If you wish to exchange your jewelry for another model or color, please contact us.
We’ll help you find the perfect replacement.

💰 Refunds

Once your return is received and inspected, we will notify you and issue a refund to your original method of payment.

Refunds typically appear in 3–5 business days, depending on your bank.

🚚 Return Shipping

Return shipping fees are the responsibility of the customer unless:

  • The item arrived damaged,

  • The wrong item was shipped, or

  • There was an error on our side.

If the issue is our fault, we will provide a free prepaid return label.

📮 How to Start a Return or Exchange

To begin the process, please email us at:

📧 info@solntouch.com

Include your:

  • Order number

  • Full name

  • Reason for return or exchange

  • Photo (if item is damaged)

We will get back to you within 24 hours with instructions.

❗ Lost or Missing Packages

If your package is marked “delivered” but you cannot locate it, please contact us immediately.
We’ll guide you through the next steps.

🤍 Our Promise

We are committed to offering a smooth, respectful, and stress-free return experience.
Your satisfaction means everything to us.