Frequently Asked Questions
Where are your products made and shipped from?
All Sól N Touch pieces are lovingly handcrafted in Türkiye using high-quality natural stones sourced from the best origins around the world.
However, your order will be shipped locally from our Amazon fulfillment center in the U.S. for faster and safer delivery.
When will my order arrive?
Your order will be shipped through Amazon’s Fulfillment Network (MCF) for the fastest and most reliable delivery.
At checkout, you can choose your preferred shipping speed:
- Standard Delivery: Arrives in 3 business days.
- Expedited Delivery: Faster options are available with an additional fee, just like on Amazon.
Once your order ships, you will receive a tracking number and can follow the delivery progress just like an Amazon order.
Will my stone look exactly like the photo?
Because we use real natural gemstones, each stone has its own unique color and pattern. Your stone will be the same type and quality as shown, but not an identical copy — that’s what makes it one-of-a-kind.
Do you offer gift packaging?
Absolutely! All our products come beautifully packaged and gift-ready, with no price tags inside.
How should I clean my jewelry? Are they waterproof?
We recommend gently rinsing your stones with clean water to refresh and neutralize their energy.
Please avoid soap, perfume, and any chemical products as they may affect the look or energy of the stones.
Can I return or exchange my item?
Yes, you can return or exchange your item within 14 days after delivery. Please contact us before sending it back.
Can I buy a matching set?
Of course! Many of our collections include matching bracelets and necklaces. You can mix and match based on your intention or emotion.
Do I support stray animals with my purchase?
Yes. A portion of each sale goes toward helping stray animals in Türkiye and the U.S.
We believe in giving back with love—and we invite you to see the difference we’re making.
🟡 Click here to visit our Animal Support Page
Are your stones 100% natural?
Yes, all the stones we use are 100% natural.
Each one is unique in color, texture, and pattern—which means your piece will be one-of-a-kind.
Tiny veins, inclusions, or color variations are part of the natural beauty and authenticity of the stone.